AAU Handbook

Psychological counselling service

Published: 22.01.2018 (Last revised: 21.12.2021)

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OFFER TO ALL STAFF MEMBERS FOR PSYCHOLOGICAL COUNSELLING WITH DANSK ERHVERVSPSYKOLOGI

AAU offers all staff members professional help through Dansk Erhvervspsykologi in order to clarify work-related issues related to job satisfaction that derive from the social and organisational work environment. This scheme constitutes an important part of the university’s efforts to reduce problems with cooperation, stress, harassment, etc.

A TYPICAL PROCEDURE

All staff members may contact Dansk Erhvervspsykologi 9.00-15.00 on ordinary weekdays. Dansk Erhvervspsykologi can be contacted, either:

- by telephone 7022 7612, or
- email info@danskerhvervspsykologi.dk

Please provide your personal details (such as name, Danish civil registration number, place of employment and contact information) when you contact Dansk Erhvervspsykologi.

After a brief introductory interview with a representative of Dansk Erhvervspsykologi, the representative will assess your situation and refer you to an appointment with a psychologist with qualifications to match the issues you wish to discuss and your geographical location. The psychologist will then contact you to make an appointment within three business days. You may have up to five sessions with the psychologist, and you will be offered a final meeting that includes you, the psychologist and your immediate superior. All enquiries made to Dansk Erhvervspsykolog will be treated confidentially unless other agreements have been made.

Experience shows that involving your superior who may provide management support on the situation will considerably increase the possibility that you will regain your job satisfaction and work ability more quickly. Therefore, during the counselling sessions, the psychologist will clarify the possibility of involving your workplace with respect and an understanding that this may not be possible in special circumstances.

Another important reason for involving your superior and your workplace is that the knowledge derived from your psychological counselling, and that of your fellow colleagues, may then be utilised to improve the preventive measures at AAU aimed at reducing any problems in our social and organisational work environment.

After the counselling process, the HR Department will be available for assistance and guidance as regards the prevention of further job satisfaction problems.

Dansk erhvervspsykologi - a strong nationwide psychologist network

Dansk Erhvervspsykologi is a nationwide network of more than 400 psychologists. The company has extensive experience and knowledge of the university sector.

In order to provide psychological counselling service at Aalborg University, Dansk Erhvervspsykologi has handpicked a team of organisational and crisis psychologists as permanent partners. The team consists of 22 psychologists with special competences in work and organisational psychology, 13 of whom are based in Aalborg, 2 in Esbjerg and 7 in Copenhagen. All 22 psychologists are capable of conducting the counselling sessions in both Danish and English.

Data collection of counselling themes

In order to ensure useful and ethical knowledge collection from the counselling sessions, anonymous data collection of work-related counselling themes will be conducted from each individual course of counselling sessions. This collection is done by the staff member and the psychologist during the final session. It will include the most important job satisfaction issues of special significance for the staff member’s job satisfaction. Examples may be heavy work pressure, unachievable demands, influence on your own work, cooperation conflicts, management problems etc. It is important to point out that it will always be up to the staff member to decide which information from a confidential session with the psychologist is recounted to any third party.

The data collected is treated as confidential and the HR Department receives anonymised statistics from Dansk Erhvervspsykologi once very six months. Once a year, the Main Joint Consultation Committee and Main Occupational Health and Safety Committee are informed of the main themes of the completed counselling sessions.

ABOUT TAXATION

The psychological counselling service is tax-exempt for all staff because the scheme aims at advising on or preventing work-related distress or illness. In such cases where AAU grants financial aid for additional sessions (exceeding the five sessions that any staff member is entitled to), tax exemption will still apply to the additional sessions. 

Purpose and delimitation

The psychological counselling service provides all staff with the option of individual psychological counselling in the case of work-related discomfort and the possibility of emergency counselling in connection with accidents, threats of assault, etc. The HR Department handles the agreement with Dansk Erhvervspsykologi. For questions related to the use of emergency counselling please contact Line Renée Thellufsen at 2266 5869.

Contact and responsibility

Questions about the scheme may be directed to Line Renée Thellufsen, lrth@adm.aau.dk or 9940 9451 or
2266 5869.

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